Vault Assistant

The Vault Assistant is an application installed on user machines running Windows. This app facilitates features implemented in the PLM web application. The information below provides a basic guide toward troubleshooting.

Errors

If you get the below errors, if you cannot view artifacts or if loading artifacts takes too long we need to check if Vault Assistant is running.

• Pull in path feature on the Change Order Summary page for NEW products.
  

• File launch feature on the Change Order Summary page for EXISTING products.
  

• "Vault path: null" Instead of the file path on the Change Order Summary page for EXISTING products.
  

Troubleshooting

Check if Vault Assistant is running

If you find out Vault Assistant is not running, scroll down to see how to Launch Vault Assistant.

Basic Check

• To check that Vault Assistant is connected and see what version you are on, click on the top header.

  • If it's running, you will see the version:
    

  • If it's not running it will show Vault Asst: not connected
    

Tray Icon

• A tray icon for Vault Assistant should be visible as a quick visual check to see if Vault Assistant is running on the user machine per screenshot below.
  

Swagger

• Successfully loading the Swagger link in a browser will indicate Vault Assistant is running on the user machine.
  • http://localhost:7137/swagger/index.html
    
  • If it's not loading, it might show this error
    

Logs

• Each user machine will have a folder for Vault Asst logs. An example log is shown below.
  • C:\Users{usermasterid}\AppData\Local\Samtec.Plm.VaultAssistant
    
    

Registry

• Inspect registry to verify expected installation tatoo for Vault Assistant
  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VaultAssistant
    

If Vault Assistant is not running on your machine

Launch Vault Assistant

• Vault Assistant can be launched through the search menu
  

If launching

• Type "Offline Maps" in your Microsoft Search box and see if the Metered Connections toggle is ON/OFF. It should be turned OFF to receive Vault Assistant updates.
  

• If it was "on" and you turned it "off" reach out to us to let us know. Include your PC name and so we can push changes to your machine.